Terms of Service

These terms are between Osama Raed Jenana Technology Company, a company registered in Palestine under commercial registration number 39679 with its registered office at Gaza – Al-Rimal Al-Shamali – near Palestine Stadium, Palestine ("we", "us"), and the business that uses our services ("you", "the Customer").

They apply to this website, to the WhatsApp conversation platform we operate, and to custom development work — except where a signed contract or statement of work says otherwise, in which case that document prevails over these terms for the work it covers.

The Privacy Policy forms part of this agreement.

Most of the ways a WhatsApp business number gets restricted are things only you can prevent. These are not formalities.

You may not, and may not permit anyone else to:

The platform uses language models to draft replies, classify intent and summarise conversations. Model output is assistive. It can be wrong, and it is not legal, medical, financial or professional advice.

You remain responsible for what is sent from your business number. Configure escalation to a human wherever a wrong answer would matter, and review automated replies before enabling them on a flow.

We do not warrant that model output is accurate, complete or fit for a particular purpose, and we do not claim ownership of it.

The service depends on the Meta WhatsApp Business Platform and the Meta Graph API. Meta sets its own rules, prices, rate limits and template approval decisions, and can change or withdraw them without consulting us.

We are not responsible for a platform outage, a rejected template, a quality rating drop or a number restriction imposed by Meta — but we will tell you what happened, and help you resolve it.

The platform, its source code, its architecture and everything we built before or outside your project remain ours. A subscription grants you a non-exclusive, non-transferable right to use it for the term, and nothing more.

Your data, your content, your brand and your customer lists remain yours. You grant us only the licence we need to host and process them in order to provide the service.

For bespoke development, ownership of the deliverables specific to your project transfers to you on full payment, excluding our pre-existing components and general-purpose libraries, which you receive a perpetual licence to use within that deliverable.

We may name you as a client and describe the work in general terms unless your agreement says we may not.

For the personal data inside your account you are the controller and we are the processor. We process it on your documented instructions, keep our staff under confidentiality, apply the security measures described in the Privacy Policy, and use only the subprocessors listed there.

We will assist you, at your cost where the work is substantial, with data subject requests, impact assessments and breach notifications. A separate data processing agreement is available on request.

We aim for continuous availability but do not guarantee an uptime figure unless a signed service level agreement states one.

Planned maintenance is announced in advance and scheduled outside business hours where possible. Emergency maintenance may happen without notice; we tell you as soon as the incident allows.

We warrant that we provide the service with reasonable skill and care, and that we have the right to grant the licences in this agreement.

Beyond that, and to the extent the law allows, the service is provided as is. We do not warrant that it will be uninterrupted or error-free, that model output will be accurate, or that it will meet a requirement you did not tell us about.

Neither party is liable for indirect or consequential loss, lost profit, lost revenue, lost data value or business interruption.

Our total liability arising out of this agreement in any twelve-month period is limited to the fees you paid us in that period.

Nothing in this section limits liability for fraud, wilful misconduct, or anything the law does not permit us to limit.

You indemnify us against claims, fines and reasonable costs arising from your content, from messages sent without a valid opt-in, from your breach of a platform policy, or from your use of the service in breach of this agreement.

This agreement is governed by the laws of Palestine, and the competent courts of Gaza have jurisdiction — without prejudice to any mandatory right you have under the law of your own country.

If a clause is held unenforceable, the rest stays in force.

We may update these terms. Material changes are notified by email at least 30 days before they take effect; continuing to use the service after that date is acceptance. If you do not accept them, you may terminate before they take effect and receive a pro rata refund of prepaid fees.

Questions about these terms, and any contractual notice, go to:

Osama Raed Jenana Technology Company Gaza – Al-Rimal Al-Shamali – near Palestine Stadium, Palestine Email: info@osamajenana.com · Phone: +970 59 290 3278 Commercial registration 39679 · Company number 563493311