Data Deletion

1.In short

2.How to make the request

Step 1 — Send the request

Email info@osamajenana.com with "Data deletion request" in the subject line. Include the WhatsApp number, email address or account name your data is held against, and say whether you want everything deleted or only a specific conversation, order or document.

Step 2 — We acknowledge

Within 3 business days you get a reply confirming we have the request, naming the reference we will track it under, and telling you what we still need.

Step 3 — We verify

We confirm the request really comes from you — normally by replying from the same address or number, or by a one-time code sent to it. This step protects you: we will not delete someone’s data on an unverified request. It takes up to 7 days.

Step 4 — We delete and confirm

Deletion is executed and you receive written confirmation listing what was deleted and what, if anything, we are legally required to keep and for how long.

3.How long it takes

Acknowledgement

Within 3 business days.

Identity verification

Up to 7 days from acknowledgement.

Deletion from live systems

Within 30 calendar days of a verified request. Most requests are completed well inside that.

Deletion from backups

Encrypted backups roll on a 35-day cycle, so a deleted record leaves them within a further 35 days at most. It is never restored into the live system.

If it will take longer

A complex request may need up to a further 30 days. If that happens we tell you before the first 30 days are up, and we tell you why.

4.What gets deleted

• Your WhatsApp conversation history held on the platform, including message content, media and attachments.
• Your phone number, WhatsApp profile name and any contact record built from them.
• Orders, delivery addresses and any notes an operator attached to your conversation.
• Messages you sent through this website’s contact form and the correspondence that followed.
• Business account data, operator accounts and configuration, where the request is to close a customer account.

5.What we have to keep

• Invoices and accounting records, for the period tax and commercial law requires. These identify a paying customer, not a conversation.
• A minimal record of the deletion request itself — that it was made, verified and completed — so we can prove we honoured it.
• Data a competent authority has lawfully ordered us to preserve, for as long as that order stands.
• Aggregated statistics that can no longer identify you and cannot be traced back to you.
• Copies held by Meta on WhatsApp’s own infrastructure, and on your own or the business’s phone. Those are outside our systems — delete the chat in WhatsApp, and use Meta’s own tools for anything Meta holds.

6.If you messaged a business, not us

7.Removing our access through Meta

• Open Meta Business Manager → Business settings → Partners, select us, and remove the partner.
• Or, under Business settings → Accounts → WhatsApp accounts, remove our access to the specific WhatsApp Business Account.
• Removing access stops all future processing immediately. It does not delete what is already stored — send the deletion request above for that.

8.Where to send it